Frequently Asked Questions

When will my order be delivered?

To keep prices consistently attractive, Lyra Beau ships orders directly from the manufacturer or from trusted partner warehouses. Orders are usually processed within 1–3 business days (Monday–Friday). Shipping within Canada generally takes approximately 3–5 business days (Monday–Friday). The total delivery time is typically 4–8 business days (Monday–Friday).

My order is delayed – what should I do?

Most deliveries arrive on time. If your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service.

Does shipping cost me anything?

No, at Lyra Beau, shipping is always free for all orders within Canada.

Which payment methods can I use?

At Lyra Beau, we offer secure and convenient payment options. You can choose from:

Visa
Mastercard
American Express
Maestro
Union Pay
Elo Payments
Discover Payments
Diners Club
Google Pay
Shop Pay
Apple Pay

Part of my order is missing – what should I do?

For larger orders, items may be shipped in multiple packages. The remaining items usually arrive within 1–3 business days after the first package.

The package arrived damaged – what should I do?

If your order arrives damaged, please contact us within 48 hours so we can help resolve it.

Important: Do not return the package without consulting us first. Photo evidence of the damage is required to guarantee a replacement.

Did you order the wrong product or the size doesn't fit?

We do not offer direct exchanges. Please return your item and place a new order for the desired option.

Do you have any further questions?

Email: info@lyra-beau.com
Address: 1635 17 Ave SW, Calgary, AB T2T 0E5, Canada

Opening Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT-7)
Saturday & Sunday: 9:00 AM – 4:00 PM (GMT-7)

We aim to respond within 30 minutes – 24 business hours